Refunds & returns

Message us within 24 hours of delivery if a jar is damaged, leaking, missing, or not the product you ordered. Include your order number and a photo of the jar and its seal.

We will replace it on the next delivery run if it is in stock, or refund it in full — including the delivery fee when the whole order was affected. You do not need to send the damaged jar back; keep it until we confirm, and we may ask for one more photo.

Unopened jars with the seal intact can be returned within 3 days of delivery. Message us with your order number and we will arrange a pickup in Karachi.

Once we receive the jar and confirm the seal is intact, we refund the product price. The delivery fee is not refunded, because the ride has already happened.

Some changes in texture can happen during ordinary storage. These changes alone do not establish a product's source or purity:

• Crystallisation — honey can become grainy or solid over time. This change alone does not prove purity or spoilage. Stand the jar in warm (not boiling) water to soften it.
• Soft or melted ghee — Karachi heat softens ghee. It sets again in a cooler cupboard and is still fine.
• Natural variation — if a jar differs in texture or aroma, ask us about the product and batch before using it.

That said, if a jar smells fermented or fizzy, or ghee smells rancid or soapy, that is a real fault. Treat it like a damaged jar and message us the same day.

Cancel free of charge any time before dispatch — message us with your order number. If the order is already with the rider, see shipping & delivery.

We refund the way you paid. Cash-on-delivery orders are refunded by JazzCash, Easypaisa, or bank transfer — whichever you prefer. Wallet payments go back to the same wallet.

Approved refunds are sent within 3–5 working days, and we confirm on WhatsApp once the transfer is done. Replacement jars usually arrive on the next delivery run.

Send us three things on WhatsApp:

• Your order number (like BB-2026-0001).
• A photo of the jar, the seal, and the label.
• One line on what is wrong.

You can reply to the WhatsApp message we send when your order is confirmed, or use the contact link on your order status page. We answer every claim — even the ones we cannot approve — with a reason.

This policy sits on top of your rights as a consumer in Pakistan. Nothing here takes those away. If you believe an order was mishandled, tell us first — we would rather fix it than argue.